Frequently Asked Questions

FAQ

  • What is your Return/refund policy? We have a 30 day return/refund policy. As long as merchandise is returned within 30 days and is in unused condition with original packaging, we will be happy to either refund or exchange the product.

  • What kind of silk do you use for your silk scarves? We use two very high quality silks: crepe satin plain and crepe de chine. They are very soft and luxurious. The weight also contributes to the quality. Our scarves are 12 mommes, which is ideal. They are not too light or too heavy, and are comfortable for wearing throughout the year.

  • What kind of stitching do you use on the edges of your silk scarves? We use top stitching. We believe this creates the best and most durable result.

  • Can you wash the silk scarves by hand? We recommend you dry clean them if/when they become soiled.

  • Can you iron the silk scarves? Hanging them on a hanger in the bathroom with the shower on (to create steam) can work remarkably well to get out wrinkles. If you wish to iron them, make sure: (1) the iron's surface is throroughly clean (2) the correct heat setting is used (3) the underside of the scarf is what you iron..

  • Why do you only sell oblong silk scarves in 16" x 60"? We feel oblong scarves and this particular length provides the most versatility and the best look whether they are tied or hanging simply around the neck.

  • What are the ties that you recommend for your silk scarves? Two of our favorites are the Hacking Knot and Ascot.

 
  • How easy is it to have my purchase be a scarf gift? It's very easy. When you are placing the order, you simply specify and the person's name and address in the Shipping Information Name and Address boxes. Then, you need to enter a personal message in the Comments/Gift Message box at the bottom of the same page. Your gift will be delivered in gift packaging and with the message from you on the packing slip (with no prices showing). A scarf gift from us is a wonderful alternative to a bouquet of flowers. Our scarves are carefully selected for their quality and beauty. And, scarves last years instead of days!

  • I'm having trouble getting my credit card accepted. What could be the problem? Your name and address must match what your credit card company has letter for letter. Common mistakes are: (1) Including or not including a middle initial (2) Specifying the type of street differently. ex: "Lane" instead of "LN". and (3) Not having all the numbers for the credit card contiguous (you can't have any spaces or special characters like "-").

  • How do you tie the traditional cut sarongs? Take a look at our blog, www.wrappedbeautifully.com. In it is a video of our favorite way to tie these.

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